Support
How can we help?
Answers to the most common questions – and a real person at the other end of the e-mail.
Write to us
support@[your-domain]
We usually reply within two working days. It helps if you include:
- the app version (bottom of the parent area),
- your device model and system version,
- what happened, and a screenshot if you can.
Finding the parent area
Tap the small padlock on the home screen and answer the maths question. The parent area has sound, voice and language settings, “Unlock more cases” (the store, with “Restore purchases” at the bottom), “Reset progress”, the crash-report switch and a link to this website. Hand the device back to your child when you are done.
Frequently asked questions
How do I restore purchases on a new device?
Sign in to the same App Store or Google Play account you bought with, install the app, open the parent area → “Unlock more cases” and tap “Restore purchases” at the bottom. No account with us is needed.
I bought on iPhone – why can’t I see it on our Android tablet?
Purchases belong to your App Store or Google Play account, and the two stores don’t share purchases. We deliberately have no accounts of our own, so we can’t link them.
My child tapped a locked chapter. Can they buy something by accident?
No. A locked chapter only offers a button for a grown-up, which leads to the parental gate. Prices are shown only in the parent area, and every payment is confirmed by Apple or Google (Face ID, fingerprint or password, depending on your settings).
The voice is too loud / we want silence.
Parent area → turn off “Voice reading the clues” or the sound effects. The clues stay visible as pictures, and your child can still tap them.
Which age is it for?
Ages 6–10. Chapter 1 uses small 4×4 boards and a paw guides the first mystery, so younger detectives can start with a grown-up nearby; 6×6 boards in chapter 3 are a real challenge.
My child is stuck. Is there help?
Yes – the bulb button gives a hint, as often as needed. It lights up what to look at next. Nothing is ever lost: no timer, no game over, and stars are never taken away.
How do I get a refund?
Purchases are processed by Apple or Google, so they handle refunds: reportaproblem.apple.com for the App Store, or your order history in Google Play. If something doesn’t work, please tell us too.
Does it work without the internet?
Yes. Every mystery works offline, including the voice. You only need a connection to buy or restore purchases.
How do I reset my child’s progress?
Parent area → About → “Reset progress”. It clears solved mysteries on this device and does not remove purchases. To see the guided first mystery again, use “Show the tutorial again”.
Which languages are there?
English, Polish, German and French, with the clues read aloud in each. The app starts in the device language if it is one of them; change it in the parent area.
Deleting your data
There is no account to delete. Progress and settings live only on the device: remove them with Parent area → About → Reset progress, or uninstall the app. Crash reports are anonymous and can be switched off in the parent area. To delete the anonymous purchase records kept by our purchase-verification provider, e-mail us the order number from your store receipt (Apple “Order ID” or Google Play “GPA.…”). Details are in the privacy policy.